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Frequently Asked Questions

What is a Transaction Coordinator (TC)?

A Transaction Coordinator is a real estate professional who oversees the administrative tasks and contract deadlines involved in a real estate transaction ensuring a smooth process from contract to close. 

Are TCs required to have a Real Estate license?

Transaction Coordinators in Colorado are not required* to hold a real estate license in order to handle administrative tasks on behalf of the agent. However, if a TC engages in activities such as negotiating contracts, discussing terms, or giving real estate advice—they must be licensed. 
*Please note: The Cloud TC does have at least one licensed agent on staff at all times.

When does a TC get involved with my client's file?

Once there is a fully executed contract, the agent or agent's admin will submit it to The Cloud TC through our Upload Portal. A confirmation text will then be sent to the agent. Within one (1) business day of contract submission, processing will begin on the executed contract and an introduction email will be sent out to all parties involved.

How does a Transaction Coordinator help ensure deadlines are met?

TCs maintain a detailed timeline of all important dates, including inspection and appraisal periods, financing contingencies, and closing deadlines. TCs will send reminders to all parties involved, track the progress of required documents, and follow up on any outstanding items to keep the transaction on schedule. 

How does The Cloud TC ensure confidentiality and data security?

We use encrypted, secure software and follow strict privacy protocols to protect your clients’ sensitive information.

How does a Transaction Coordinator communicate with clients and other parties?

Communication is primarily done via email for transparency and accounting purposes, but occasionally texts may also be sent out for reminders or other short forms of communication.  

How do agents typically pay The Cloud TC?

Agents must provide a valid credit card to be kept on file with The Cloud TC. Payments will be charged automatically to the agent's card, one (1) business day after successful closing.

Do you charge a setup fee?

Yes, we charge a one-time $50 setup fee for each New Agent when they sign up for our services.

Why do you charge a New Agent setup fee?

The Cloud TC has invested in a professional, automated onboarding system so you can get started immediately-no waiting, no manual setup, and no interruption to your business or ours. Your setup fee helps us maintain this high standard of efficiency and expertise, so you get the best possible experience from day one.

What types of transactions do you handle?

The Cloud TC coordinates transactions for residential, commercial, and investment properties, including standard sales, purchases, and more complex deals.

What experience do you have in real estate transactions?

With 20+ years in the real estate industry, including loan processing, escrow closing, and real estate sales, our lead TC has managed thousands of successful transactions for agents and brokerages since 1998.

Can you handle all areas of Colorado?

Yes, The Cloud TC is able to handle transactions in any area of Colorado, as well as in other states.

Are Transaction Coordinator services compliant with state regulations?

Yes, TCs are well-versed in both local and state regulations and help ensure all required disclosures and documents are accurate and submitted on time, contributing to a legally compliant* real estate transaction. 
*Please Note: The agent still holds responsibility to stay up to date and inform their TC of any changes to their state, local or office policies in order to stay compliant.

Can a Transaction Coordinator work with both buyers and sellers?

Absolutely. A TC can manage transactions for both the buyer side, the seller side or both. The Cloud TC will keep track of each party’s responsibilities, ensuring everyone stays on the same page throughout the entire transaction process. 

When should I bring a Transaction Coordinator into my real estate process?

You should consider bringing a Transaction Coordinator into your real estate business as soon as you want to save time, reduce stress, and ensure your transactions run smoothly from contract to close. A TC helps you manage paperwork, deadlines, and compliance, allowing you to focus on growing your business and serving your clients. If you’re feeling overwhelmed or want to scale up, it’s the perfect time to hire one!

Do you work evenings and weekends?

The Cloud TC business hours are Monday through Friday - 9 am to 5 pm (MST). We are closed on all Federal Holidays. You are welcome to submit files after hours and send emails, and they will be handled on the next business day, usually in the order they were received.

How much do you charge for transactions?

The Cloud TC charges $400 per single-side transaction and $600 for each dual-side or team transaction.

What services does The Cloud TC perform?

The Cloud TC task list and services can be viewed by clicking the services link on the menu.

Great!

How do I sign up with The Cloud TC?

We are so excited that you want to begin partnering with The Cloud TC and look forward to working with you and your team.
It is important to us to make sure that everything runs as smoothly as possible so we have automated our sign up process for New Agents.

Just click the button below for more information.